Snapshot— headline numbers for the selected range
Bookings & Conversion— where booked jobs come from & who books them
Booking Source
Booked jobs by origin — phone call vs web booking
Booked Calls: CSR vs NCS
Who booked the inbound call — in-house CSR vs NCS answering service
Call Volume & Timing— inbound/outbound activity & when calls land
Top 5 Call Reasons
Most common reasons logged on calls in the selected range (blank/unlogged reasons excluded)
Call Volume Heatmap
Inbound calls by day of week & hour of day (12am–11pm) — darker = busier
FewerMore
Cancellations— canceled jobs & why
Top 5 Cancellation Reasons
Most common reasons logged on canceled jobs in the selected range (all canceled jobs; blank/unlogged reasons excluded)